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Good Note Taking Skills: What You Need to Put In Writing...

A claim letters isn’t the only thing you need to put in writing. Good note taking skills are essential if you want to present a strong case to the insurance adjuster.

Put everything in writing!

Not only does it make you appear organized to the adjuster, but it means you actually are organized.

Every last piece of communication must be easily confirmed and referred to. This is why claim letters are letters, and not phone calls.

If personal injury claims were handled entirely over the phone, cases would rest on how well the adjuster took notes. Having your story in writing assures that the adjuster will regularly be faced with all the facts.

You'll want to have other things in writing too. Good note taking skills are important when recording details of your accident and injuries. Good note taking strategies are particularly important when recording conversations with witnesses.

All your information comes into play during claim negotiations, and clearly documented info is essential if your case ends up in court.

Imagine you have impeccable note taking techniques and have detailed everything starting from the day of the accident, and the defendant is relying on memory alone. Who is a judge more likely to believe?

Show the insurance adjuster how organized you are from the start. Fill your claim letter with detailed facts and you'll impress the adjuster with your knowledge and the information you've gathered.

Other things that'll help your claim are notes and documents from other people. Don't simply relate from memory what the police officer or witness said, quote from the actual police report.

The same is true for your medical records, reports and bills. Reference these things directly so the adjuster knows your case is based on documented facts, not just memory.

Don’t forget there are damages other than medical. Get documentation from your Human Resources department for any days of work you missed. Make sure this includes information on the pay you lost as a result of those missed days.

While you want to keep your personal notes for yourself, you should include damage confirmation documents with your claim letter.

Only send copies, keep the originals for yourself. You'll also want to state in the body of your letter that those documents are included, and reference them where appropriate.



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