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Dealing with Insurance Adjusters...
Dealing with insurance adjusters effectively will help you get a
personal
injury settlement offer quickly and smoothly.
The independent claims adjuster is the person you'll be negotiating
with to
reach a personal injury settlement agreement.
Understanding who they are and dealing with insurance adjusters
effectively is important if you want to handle your own injury claim
successfully.
The adjuster has a very specific job. It's up to them to make
sure the personal injury settlements are fair for the insurance
company.
This
doesn't necessarily mean they don’t care about the victim; they care
that the victim only gets what they're entitled to. Of course they'll
sometimes determine that a victim isn't entitled to anything at all.
No doubt there will be times when the adjuster comes across
as cold and callous, but you must understand that a big part of their
job is turning very human things like pain and suffering, into
mathematical numbers and formulas.
Are they really that bad?
Before looking closer at all those negative aspects, take a moment to
appreciate that their job really is necessary. Without
claim adjusters anyone could claim any amount of money from an
insurance
company no matter what the circumstances.
If everyone in the world was honest this could be a great little
automated system, dealing with insurance adjusters wouldn't be
unnecessary.
Unfortunately that isn’t the case and without someone policing every
insurance claim there would be no way
for the company to survive. All jokes aside, that would leave us
all suffering.
Realistically...
The adjuster’s job is to stand in your way
throughout the claims process. No matter what you
say, they have to determine for themselves the cause of the accident
and how much their client was at fault.
They have to determine exactly how much money the accident actually
cost you in terms of special damages. They have to calculate other
general damages as well and, more importantly, they have to be
convinced those damages are legitimate.
Your relationship with the claim adjuster involves discussing
your claim and convincing them it's legitimate. Still, since it's their
job to lower their own costs they'll want to show that the accident was
partially your fault.
So while you're doing your best to present your
case convincingly you'll still have to keep an open mind. If the
accident really was partially your fault you may just have to concede a
little.
Your relationship with the claim adjuster should be one of respect.
Mutual respect (this does not mean blind trust on your
part) will
make the process easier. Respect gives the claims adjuster less reason
not to trust you.
Important points to keep in mind...
There are some specific things you should be aware of when dealing with
insurance adjusters.
Firstly, they have a
lot of claims crossing
their desk every week. They want to clear their desk fast. This can
hurt you as much as it can help you.
Because of their heavy workload
you will definitely know more about your claim then they will. They'll
therefore need time to catch up and ask questions.
More importantly, be aware that within certain monetary limits the insurance adjuster has
the authority to give you a settlement. When they offer up
a
settlement you agree with you don’t have to worry about them first
checking with a superior.
That said, a claim adjuster has
limits and most can only settle up to a certain amount. If the claim
looks like it will exceed that amount they'll have to pass you to
someone who has greater authority.
Lastly, you might not always be dealing with insurance adjusters who
work directly for the insurance company. For various reasons the
company may contract your claim to an independent claim adjuster.
In other cases you might end up dealing directly with a lawyer rather
than an adjuster. Don’t worry if this happens to you, the way
you negotiate won’t be affected.
And remember,
if negotiations ever get overwhelming you
can always decide to hire a lawyer.
Return
from Dealing With Insurance Adjusters to Personal
Injury Settlements
Return
from Dealing With Insurance Adjusters to the Personal
Injury Settlement Guide
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